FREQUENTLY ASKED QUESTIONS
Where do I sign up for City
Contact the Finance Department
(Utilities counter) at the Chowchilla Civic Center which is
located at 130 S. Second Street, Civic Center Plaza. Walk-in
business hours are from 8:00 a.m. to 4:00 p.m. Monday through
Thursday (except federal and state holidays).
What do I need to be able to sign up?
download an application for services here
or obtain one from the Finance Department by coming in to the
Civic Center or call them at (559) 665-8615, ext. 783 to have an
application faxed or mailed to you. Once you have the completed
application, bring it to the Finance Department, along with the
following items: rental/lease agreement or escrow closing
statement, a copy of your drivers license, passport with picture
ID, or California ID card.
What do I pay when
signing up for services?
After the Finance
Department accepts the application, be prepared to pay a
security deposit for service as per a set fee schedule. For more
information on this, call the Finance Department at (559)
665-8615, extension 783.
Where do I pay for City
Monthly payments may be mailed
to the Chowchilla Civic Center at 130 S. Second Street, Civic
Center Plaza, Chowchilla CA 93610, or brought in to the Finance
Department at the Civic Center between walk-in hours of 8:00
a.m. and 4:00 p.m. Monday through Thursday. A drop slot is
available along the front of the Civic Center for after business
hours or closure days. Please do not leave cash in the drop box.
Utility Billing information regarding
payment deadlines and late fees.
of payments are accepted for City utilities?
Cash, checks, money orders and Visa or MasterCard are accepted.
Online bill payment is now
Click here to sign up for online service or
for further information.
Is my bill for
the current month, past month, or next month?
The City billing system is set up to bill you for the prior
month. For example, on March 1, you will receive a bill for
February services. You have until March 19 to pay your bill. If
March 19 falls on a weekend, the bill is due by 4:00 p.m. the
following business day. After that, a 10% penalty will be
applied to your account.
If I fall behind on my
bill, will my service be interrupted?
If you are
unable to pay your bill, please call us at (559) 665-8615, ext.
783 or come to the Finance Department at the Civic Center to
discuss the status of payment options.
has been shut off. What do I do now?
water service has been shut off due to non-payment, you must
bring your account to current status before service reconnection
How do I cancel or make changes to my
City utility services?
In order to terminate or
make changes to your water, sewer and garbage service, the
request must be made in writing by the account holder. You
download a copy of the account closure form here
or obtain one by visiting the Finance/Utilities counter
or call them at (559) 665-8615, ext. 783 to have a form faxed or
mailed to you. The account holder remains responsible for the
monthly utility services until notification is received from
I still need more information on City
utility services - where do I look?
Municipal Code Chapter 13.16.